Question 1

Can you design my artwork or do I need to supply it?

Accepted Answer

We can certainly design what you are requesting and we will proof this to you or alternatively you can supply us with a good print quality pdf

Question 2

Do you send proofs before printing?

Accepted Answer

Yes, we will generally send you a proof to sign off before any printing would commence.

Question 3

Is the quotation free of charge?

Accepted Answer

Yes every quote we produce is free and we very much hope you will benefit from our exceptional pricing structure.

Question 4

Can I call to your premises to talk my job through?

Accepted Answer

By all means come in and say hello and we can give you our years of expertise on all matters relating to your printing.

Question 5

I need my job quickly, can you help?

Accepted Answer

We are always flexible and will try to help the best we can, sometimes a phone call would be the best option to determine if we have availability to accommodate your print job in the timeframe required.

Question 6

Is there a minimum quantity?

Accepted Answer

In a simple word “no”, although you need to bear in mind it is much cheaper per unit if a greater quantity is ordered. Just ask and we can give you free quote in various quantities.

Question 7

Do you delivery or do I need to collect?

Accepted Answer

Both works for us, we can either deliver ourselves or use a courier or alternatively you can collect the goods from our premises

Question 8

How do I pay for my printing?

Accepted Answer

If you do not hold an account with ourselves we will require the payment before the goods are delivered or collected. A proforma invoice will be issued and we would expect a bank transfer to complete your delivery.

Question 9

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Add a new question & answer 
3. Assign your FAQ to a category 
4. Save and publish.

You can always come back and edit your FAQs.

Question 10

Can I insert an image, video, or GIF in my FAQ?

Accepted Answer

Yes. To add media follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Create a new FAQ or edit an existing one 
3. From the answer text box click on the video, image or GIF icon 
4. Add media from your library and save.

Question 11

How do I edit or remove the 'Frequently Asked Questions' title?

Accepted Answer

You can edit the title from the FAQ 'Settings' tab in the Editor.  
To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

TEL: 028 9083 6005

Frequently asked questions